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General Administration

Within what timeframe do employees have to complete the program?

Examination

Does the participant receive a passing score or just Pass/Fail?

After failing the exam, is there any time limitation between re-writes?

When participants re-write, do they get a different exam?

How can participants prepare to re-write?

How many items (questions) are on the exam?

What is the passing score?

Web Based Delivery

When writing the exam, can a participant review their answers and make changes to their selections?

Can a participant get a replacement password if previous password was forgotten?

Is there a time limit in which the participant must complete the whole program before the password expires?

Is there a time limit on the exam?

Is there specific computer software systems and browser required to run the program on-line?

Program Questions

Within what timeframe do employees have to complete the program?

30 days

Does the participant receive a passing score or just Pass/Fail?

Pass/Fail

After failing the exam, is there any time limitation between re-writes?

No, but please review the program materials before rewriting.

When participants re-write, do they get a different exam?

Yes

How can participants prepare to re-write?

Review information in the Participant Manual.

How many items (questions) are on the exam?

19 items

What is the passing score?

Passing score is 80%

Web Based Delivery

When writing the exam, can a participant review their answers and make changes to their selections?

Yes, as long as they haven’t already exited the program

Can a participant get a replacement password if previous password was forgotten?

You may request your password to be sent to your email address here

Is there a time limit in which the participant must complete the whole program before the password expires?

Yes; 30 days

Is there a time limit on the exams?

Yes; 45 minutes

Is there specific computer software systems and browser required to run the program on-line?
  • Windows 98 with SP2, 2000, NT, ME, XP Home and XP Pro
  • Windows Media Player 9+
  • Macromedia Flash Player 8.x - free download available here
  • Adobe Acrobat Viewer - free download available here